Emergency Info

Indonesia's general emergency number, 112, works from any mobile phone, even without credit. Operators may speak limited English, so if you can, ask your hotel reception, villa staff or a local to make the call for you and to give the exact address in Indonesian. Save your accommodation's address and a local contact in your phone on the first day.

For accidents and serious illness, most visitors go to one of the large private hospitals around Kuta, Nusa Dua and Denpasar, which run 24-hour emergency departments and are used to treating foreigners. They will usually ask for a deposit or a guarantee of payment from your insurer before treatment, so call your travel insurance's emergency line as early as possible. In heavy traffic an ambulance can be slow; for conditions that are not critical, a taxi or ride-hailing car to the nearest emergency department is often faster. Serious cases are sometimes evacuated to Jakarta, Singapore or Australia, which is why insurance with medical evacuation matters.

Divers with symptoms of decompression illness should be put on oxygen and taken to the hyperbaric chamber at Prof. Ngoerah General Hospital in Denpasar, formerly Sanglah Hospital. Any bite or scratch from a dog, cat or monkey needs the wound washed with soap and water for 15 minutes and a hospital visit the same day, because rabies is present in Bali.

If your passport is lost or stolen, report it at the nearest police station and ask for a police report, then contact your embassy or consulate for an emergency travel document. Questions about visas, extensions and overstays go to the immigration offices in Jimbaran and Denpasar.